At Winmatch Casino in India our aim is to make your gaming experience enjoyable and exciting, while supporting the principle of responsible gambling and believing that this form of entertainment should be practised with moderation and awareness.
We acknowledge the existence of gambling addiction, a disorder associated with a strong dependence on gambling, difficulty in limiting the money or time spent on gaming, and which can cause harmful consequences not only for the player but also for their close ones.
That is why we provide tools that limit, reduce or stop our members’ gambling activities at their request. Indeed, each player has the possibility to:
- Choose to suspend play for a determined period.
- Set a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be processed upon receipt. However, to increase a deposit limit a 7-day delay is required. It is important to note that our staff have no control over these limits, which means they can only be modified or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Am I wagering increasing amounts of money to achieve the same level of excitement?
- Do I hide from my loved ones that I gamble, or how much time and money I spend on it?
- Has gambling ever jeopardized or broken a relationship with a loved one?
If you answered Yes to most of these questions, it may be time to consider using our self-limitation tools or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also available if you would like to talk to us about gambling-related issues. We will listen without judgment and strive to provide all possible solutions and support. Feel free to contact us via live chat or by email at [email protected].
