1. Introduction
1.1 Winmatch reserves the right to modify the terms and conditions at any time without prior notice. These terms become effective upon their publication on this page and are not retroactive with respect to bonuses and promotions. It is the responsibility of the user to review these terms and conditions and to refer to them regularly. Any deposit or play on Winmatch implies that the user accepts these terms and conditions.
2. Account
2.1 Opening an account is required in order to play for real money on Winmatch.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries not available in the registration form are not permitted to create an account or play on Winmatch.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security systems detect identical information across multiple accounts, this is considered “multi-accounting”, which is strictly prohibited and may result in the immediate closure of all accounts by the fraud department.
2.5 If multiple players wish to play at our casino from a common computer network (dormitories, shared housing, etc.) or from the same household, we strongly recommend contacting our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a “username”, a “password”, “Last Name”, “First Name”, “email”, “phone number”, “residential address”, “gender”, “date of birth” and “currency”. The name registered on the player’s account must correspond to the player’s legal name and identity.
2.7 It is the player’s responsibility to ensure that they are the sole person able to access their account, by keeping their login details secure. We recommend that users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one digit and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars deemed inappropriate, including those of a political, racist, pornographic, insulting, violent nature or those promoting terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account with no recorded activity for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of 5 INR per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance reaches zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players may recover remaining funds in their inactive accounts by logging into their account area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence or national identity card).
- Proof of address less than 3 months old in PDF format showing the customer’s full name and address. Considered proofs of address are bank statements, payslips, water, gas, electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN code and the BIC/SWIFT code.
In the absence of providing one of these supporting documents, the user must inform customer support.
3.3 All Winmatch accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods as well as compliance with our terms of use. If the player does not meet the required deadlines to verify their account, Winmatch reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Winmatch account. The player agrees to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual situations.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises Winmatch to use Electronic Service Providers (ESP) and/or third-party payment providers for processing the various financial transactions, and therefore agrees to be directly bound by the general terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their banking institution (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the name and surname of the Winmatch account holder.
4.5 The list of available payment methods may vary according to the company’s decision and/or the player’s geographical area.
4.6 By choosing to gamble real money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in compliance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not permit the correct execution of a payment, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the one initially requested. Withdrawal requests on non-refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In this case, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise indicated in the Promotional Terms and Conditions, or except at our discretion, in the case of players with a privileged status for example.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of a win from a free sign-up bonus for example), any balance exceeding the maximum authorised amount will be voided and removed from the account.
5.9 Any withdrawal request will cancel active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and in the case where no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel in whole or in part the funds, in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 to 22:00) or by email.
7.2 The user agrees to use correct and respectful language in their interactions with members of the Winmatch team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to laws against money laundering and terrorist financing and must, in this regard, exercise due diligence over all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to carry out public searches and to perform checks in order to verify the accuracy of the information supplied.
8.3 While we apply our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be carried out on the account and the account will be suspended and/or closed. In such cases, we will return any deposited funds in the account at the time of suspension and/or closure, unless we are required to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents necessary for the fulfilment of our obligations. Any communication to provide information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under the law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will no longer be able to deposit until the limit is reset. Please note that deposits already made during the period will be counted towards the limit.
9.2 The player may, at their discretion, choose to limit their access to their gaming area for a specified period using the 'Account Freeze' option in their cashier. Following this restriction, active funds will be frozen and no transactions can be performed on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.winmatchwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashdesk options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or enterprise associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Collection of Personal Data
Winmatch guarantees that our players' personal data is always lawfully obtained and processed fairly, in accordance with the rights of the player concerned and our regulatory obligations or recommendations. This allows us to ensure a safe and user-friendly browsing experience for our players. This information may be disclosed to law enforcement authorities or to our data processing service providers for review purposes when consistent with our legally binding duties or obligations. Winmatch is committed to protecting your privacy and personal information.
Retention of Personal Data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable Indian laws and regulations, Winmatch is required to maintain a secure online list of all registered players. In addition, Winmatch is required to retain all personal data submitted at registration and all data transmitted during the operation of a player's account for at least five years from the player's last transaction or account closure. Winmatch will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Winmatch website requires the storage of small data files sent by the web server to the browser, commonly known as 'Cookies'. The use of a cookie is in no way linked to a player's personal information, but aims to provide an increasingly optimised and personalised gaming experience. Please note that the website www.winmatchwithdrawal.shop cannot be used properly if cookies are disabled.
Communications
Winmatch may send registered members informational and/or promotional content via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 If a bet is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stakes placed cannot be subject to a refund request.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints deemed reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts by civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour, or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Governing Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability for breaches or violations of applicable law. Otherwise, we reserve the right to reject your account registration request or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. Winmatch also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Withholding of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 working hours, where possible.
13.2 Winmatch reserves the right, at its sole discretion, to permanently deactivate your account at any time and for any reason. In this case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted to them.
13.3 Upon account closure, regardless of origin, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay out the full balance at once due to payout limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real money balance on your account at the time of its closure will be credited to a payment method registered on your account and of our choosing, unless we withhold such amounts for the reasons mentioned above.
13.5 Furthermore, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Winmatch ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play on your account;
f. If you have not played individually for your own personal entertainment (i.e. you have played professionally, intending to exploit our bonuses or in collusion with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for any deposits made with your credit card or any other payment method available associated with your account or threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering, or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems “bots”) specifically designed to beat Winmatch, increase your chances of winning, or if you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any game manipulation such as employing the Martingale system, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, with malicious intent.
k. If you exploit an anomaly to your advantage in the elements listed here but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the refund amount requested.
14.5 This request will be forwarded to the responsible department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be investigated diligently and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event a refund is agreed, the amount returned will be a true reflection of what is due to the player and pro rata to the player's balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity is established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for deposits. If the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit does support withdrawals and we cannot send a transfer due to restricted regions, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was denied.
14.13 If the player remains dissatisfied, they should email customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints handling policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
